At Touma Auto Trade, refunds are issued under specific conditions to ensure fair handling of all transactions.
Eligibility for Refunds Refunds are only granted if the item received is defective or damaged upon arrival. The issue must be reported promptly after delivery, with clear details and, where possible, supporting photos.
Conditions for Refund Approval A refund will be issued only if:
The product is confirmed to be defective or damaged upon receipt
The customer declines a replacement or exchange option
Inspection Requirement Returned items are subject to inspection upon receipt. Refunds will be processed only after the defect has been verified.
Refund Process Once approved, refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
Non-Eligible Refund Cases Refunds will not be provided if:
The item is not defective
The product has been misused, improperly installed, or altered
The request is made without prior communication and approval
